Shop Policies
Payment
The Clay Studio's online shop accepts Visa and Mastercard. All credit card transactions are completed within a secure server connection. 6% sales tax will be added to PA sales and 7% sales tax will be added to Philadelphia, PA sales.Special Orders/Commissions
Please contact us directly if you see something you like but it is just not right. We will gladly try to accommodate your desires. When special ordering, please remember that all of the objects we sell are hand crafted and can thus require time to create them.Shipping
The following prices are for orders shipped within the Continental United States. All orders are shipped UPS standard ground, and should arrive within 5 business days after being shipped. Alaska, Hawaii, and Puerto Rico require express delivery. For international orders, please call or email for special shipping requirements. Sorry, we are unable to ship orders to APO/FPO addresses or PO Boxes.| Orders up to $20.00 | $8.00 |
| $20.01 to $35.00 | $10.00 |
| $35.01 to $55.00 | $12.00 |
| $55.01 to $100.00 | $14.00 |
| $100.01 to $150.00 | $17.00 |
| $150.01 to $200.00 | $21.00 |
| Over $200.00 | 10 % of total cost |
Express shipping is available. Please call 215-925-3453 x 14 for a specific price quote.
Returns
If you are unhappy with your purchase for any reason, merchandise can be exchanged for store credit. Please enclose a copy of your order with the merchandise, and why you are returning the item. Send the item, securely packed in the original packaging to:Attn: Returns
The Clay Studio
139 N Second Street
Philadelphia, PA 19106
